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FAQ

Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.

The team at UD will make you time with us easy and enjoyable as we create you job, as we know how important it is for you to not have any hassle and let you get on with running your business. We ensure that our customer realises the importance of what will be expected from us at UD and the customer – you. There are a number of very simple expectations upon both parties to see your signage project completed to specification, on budget, and most importantly – on time: One of our team will either visit your premises or meet with you at UD headquarters to chat about your signage requirements. We want to gain a full understanding of your requirements and objectives that our have. We will then provide recommendations tailored to your business and your budget Once you are happy with our project plan and offer, sign your acceptance of our written quotation and pay a 50% deposit (for account customers, please provide a purchase order). Our UD graphic designer will then consider your design options and generate your unique, customised artwork design, we provide you with photographic overlay (where applicable) so you can see how your sign will look once completed. Yes we do allow for changes as we know how important it is to get the finished product right. Once you have signed off on your approval of the design concept, we allow between 7-10 days from the date of receiving your artwork approval to completion of your job. If we have have your large project in our capable hands, this could take longer to produce. But our UD team will keep you updated on the time line. If you require an ASAP turnaround time, we will attempt to accommodate you, if not we will try and source another solution for you. Once your vision comes to life and you can proudly stand back and enjoy the results. For non-account holder, we require the outstanding amount to be fixed up at the time of completion.

Sure you can, we often supply only to clients. To make sure that you get the best results, please follow the information following:
The surface must be clean and free of all waxes, sealers, or oils. The vinyl lettering and the surface should be between 10°C and 29°C. Using methylated spirits clean the surface where the vinyl is to be applied. All waxes, oils, and polish must be removed from the surface to insure that the vinyl lettering will stick properly.
Temporarily place your vinyl lettering in the desired location with two small pieces of masking tape (one on each upper corner of the vinyl), holding the vinyl to the surface. With a tape measure or yardstick, align the vinyl lettering to an existing horizontal/vertical line. Once the vinyl is aligned, stand back and take a look. It should be level with respect to your existing line. Adjust as necessary.
Apply a long piece of masking tape along the top of the vinyl with approximately half of the tape on the vinyl and half on the surface. This will make a large hinged ‘flap’. The hinged flap will make installation much easier. For long thin designs, you can cut the vinyl in half (up and down between the lettering) once it has been taped to create two flaps for even easier installation.
Raise the large hinged ‘flap’ and begin to peel the wax paper backing off the decal (exposing the sticky side of the vinyl letters). Be sure to only expose half of the vinyl. DO NOT ALLOW THE STICKY PART OF THE VINYL LETTERS TO TOUCH THE SURFACE. For multiple hinged ‘flaps’, repeat this procedure for each. Peeling the backing paper only halfway down will allow you to keep the vinyl lettering away from the vehicle surface until necessary.
With the wax paper backing peeled halfway downward, begin to apply the sticky side of the vinyl lettering to the vehicle surface with the squeegee. Be sure to use even strokes horizontally across the vinyl. ONLY APPLY THE FIRST HALF OF THE DECAL. The application squeegee should have a sharp even edge (a credit card can be used if you don’t have a signage squeegee). The tool should be angled 45 degrees away from the centre of the decal. This will keep bubbles from forming between the vinyl lettering and the surface.
Continue smoothing out the vinyl with long horizontal strokes, starting at the top and working towards the bottom. Continue to remove the backing paper as you squeegee the vinyl to the surface. The sticky side of the vinyl should be covered until installation. This will keep it from getting dirty and sticking to the surface prematurely.
Once the entire sticky side of the vinyl is applied to the surface, go over the vinyl with the application squeegee, with increasingly harder strokes. Then begin peeling the transfer tape covering the vinyl letters. The transfer tape covering is made of paper with a sticky backing. This must be removed after the vinyl lettering is installed. Finish removing the transfer tape covering, peeling from one side to the other. Any small bubbles can be removed using a small razor blade. Take the razor blade and poke a small hole in the vinyl at the source of the bubble. Then with the squeegee, push the remaining air out of the bubble. Most bubbles will dissipate within three weeks of installation due to sunlight.
Your new vinyl lettering is now installed! To keep it looking new, simply wash it with mild soapy water. Do not use anything abrasive. You can apply wax over the vinyl once it is applied. Your new vinyl lettering will give you years of great looks.

Selecting the right vinyl stock for you job isn’t always simple and sometimes it’s a balancing act between choosing the product with the best qualities and one that presents the best value for money. We will explain the differences behind vinyls, how they are made, what are their key properties and what are the real differences between each type. Learn which type is best suited to what job so you can specify with greater confidence.
Coloured vinyls are generally available in 2 main types: Cast (where a specially formulated coloured liquid is spread onto the base material creating a thin, pliable, high quality coloured film), and Calendered (where the colour is rolled onto the surface of the material as a coating, creating a film which is not as stable or pliable as Cast Vinyl). As these vinyls have quite different characteristics it is essential to select the vinyl best suited to your application and desired term of installation
CALENDERED VINYLS
Calendered Vinyls are manufactured with most everyday, short/medium-term applications in mind. The structure of Calendered Vinyls means that the material is not as pliable as it’s Cast cousin, so these vinyls are not used for contouring over complex forms such as vehicle wraps. Calendered Vinyls are further divided into two subcategories: Monomeric and Polymeric.
Monomeric Vinyls
Monomeric Vinyls are the most simple form and cheapest type of vinyl and are mainly available as a printable white gloss SAV with a 2-3year life under controlled conditions. They’re ideally suited to short-term or temporary external use or, most regularly, for internal application where fluctuating temperatures and weather conditions aren’t an issue. We stock Ritrama’s 2 year SAV and the full range of 2-3 year Jetmax printable self adhesive gloss vinyls along with matching gloss or matt laminates.
Polymeric Vinyls
Polymeric Vinyls are available as either a printable SAV or in a colour range based on the manufactures specific colour matching system. They have additional polymers added to their coating to help stablise them, this aids with strength and helps to reduce shrinkage, effectively giving Polymeric greater longevity under harsh conditions. This means Polymerics remain stable from 5-7 years and are more suited to external use compared to Monomeric.
At UD we stock the 5 year with a large range of colours (ideal for medium/long-term indoor or outdoor signage such as shop fronts and display graphics), Glass Etch – Blackboard vinyl and Whiteboard vinyl, Mirror finish films. We also stock the full 5-7 year range of printable self adhesive vinyls in gloss or matt along with matching laminates.
CAST VINYLS
Cast Vinyls are coloured using the manufactures specific matching system and are not suitable to be printed. They are considered premium grade due to their ability to remain stable for up-to 10 years. They can be used for internal applications but are ideally suited to external use and because the material has no structural memory it can easily conform to shaped contours and cover surface inconsistencies. This makes them perfect for vehicle wraps and other extreme applications.
We stock the 10 year Cast Vinyl in a selected range as this is a custom type of material but we are happy to order in a specific colour if you require. This vinyl is ideal for recreational vehicles, marine and automotive graphics and striping, architectural signage, decals, service station markings and computerised sign making.

Overlaminate is a clear film that is applied over a digital print. Most overlaminates are designed to protect the graphics from UV radiation and can double the life of a digital print. UV overlaminates are available in gloss or varying degrees of matte finish. Overlaminates are also produced for use as anti-graffiti films.
All overlaminates protect your graphics from scratching and are best used if the graphic is required to last more than 3 year or in direct sunlight.
How to wash and care for your car graphics after they have been applied.
• Wait at least 48 hours before touching the graphics or washing the vehicle.
• Never use a high pressure sprayer to clean your car after it has had graphics applied.
• Use a sponge and soapy water only to clean your car.
• If you have one-way, or contravision applied to your car windows, when cleaning them, be very careful around the edges. This is a fairly low-tack film. As such, the edges may lift if rubbed.
• If you have purchased vehicle magnetics, special care and attention is required:
o Remove once per week to ensure the surface that the magnets are fixed to is clean and dry.
o After cleaning magnetics, ensure the car surface and the magnetics are completely dry before putting back on the vehicle.
o Take the magnetics off prior to washing your vehicle.
o After your vehicle has been wet, ensure the surface and the magnetics are returned to a clean and dry condition.

Monday 8:30am – 5pm
Tuesday 8:30am – 5pm
Wednesday 8:30am – 5pm
Thursday 8:30am – 5pm
Friday 8:30am – 4pm
Saturday Closed
Sunday Closed
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